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Player & Family Services Representative

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Reports To: Business Team

Dotted-Line Reporting: Scholarships & Sponsorships Team

Position Summary

The Player & Family Services Representative will serve as a key point of contact for Redeemer Sports players and their families. The role will support onboarding, payment follow-up, general club inquiries, merchandise coordination, and parent/player feedback. The representative will also maintain a visible presence at designated training sessions and practices.

The ideal candidate is patient, organized, approachable, dependable, and comfortable using smartphones, tablets, mobile apps, and online systems.

Principal Responsibilities

• Onboard new players and parents and help them understand club processes, schedules, communication tools, and expectations.
• Answer questions from parents and players regarding club programs, activities, registration, payments, and general operations.
• Follow up professionally with parents regarding outstanding payments and escalate financial assistance needs when appropriate.
• Coordinate with the club store team to help ensure uniforms, merchandise, and other purchased items are delivered on time.
• Receive and communicate feedback, concerns, and suggestions from parents and players to club leadership.
• Be present at assigned practices and training sessions to provide administrative and customer-service support.
• Maintain accurate records of important interactions, outstanding issues, and follow-up activities.
• Work closely with the Business Team, Scholarships & Sponsorships Team, coaches, and other club personnel.

Experience

• 1–3 years of experience in customer service, sports administration, youth programs, hospitality, education, retail, or a related field preferred.
• Experience working with parents, children, or families is an advantage.
• Experience handling payments, registrations, customer accounts, or merchandise coordination is beneficial.
• Previous experience in a sports club, school, church, nonprofit, or community organization is preferred but not required.

Requirements

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Excellent customer-service and interpersonal skills.
• Comfortable using smartphones, tablets, mobile apps, email, messaging platforms, and online systems.
• Strong organizational and follow-up skills.
• Ability to handle sensitive conversations professionally and confidentially.
• Dependable, punctual, and available for assigned practices, training sessions, and occasional evening or weekend activities.
• Ability to work effectively with parents, players, coaches, and club leadership.
• Commitment to representing Redeemer Sports professionally and in a manner consistent with its Christian values.

Key Competencies

• Customer service
• Patience and empathy
• Clear communication
• Technology proficiency
• Organization and attention to detail
• Follow-through and accountability
• Problem-solving
• Professionalism and discretion
• Teamwork
• Relationship building
• Adaptability
• Reliability

Apply for Player & Family Services Representative